this post was submitted on 29 Sep 2024
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The problem is that I don't know of any tool or set of tools that fixes this. We have an extensive chat system that is open all the time with rooms for each group, we have zoom, we use all kinds of collaboration software. Everyone knows these are available, and uses them, but the hurdle inherent to it seems to be just enough to really put a damper on seeking help.
I think the best solution would be to have a zoom room where everyone is in it all the time. Which sounds even more miserable.
I don't think it's a system issue, it's more of a people issue, a lot of people are still using things like teams and slack as if they're email which bottlenecks everyone, but with the correct training and mindset switch it can be very efficient.
Switch to what exactly?
Mindset switch to not thinking of that communication as email. At least at my work place it took a while for people to not be overly formal and just go straight to the point, which slows things down. It's meant to be an instant communication channel after all