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Beyond enshittification, why does tech oftentimes suck? (lemmy.ml)

submitted 1 month ago* (last edited 1 month ago) by Hammocks4All@lemmy.ml to c/asklemmy@lemmy.ml

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Sometimes I’ll run into a baffling issue with a tech product — be it headphones, Google apps like maps or its search features, Apple products, Spotify, other apps, and so on — and when I look for solutions online I sometimes discover this has been an issue for years. Sometimes for many many years.

These tech companies are sometimes ENORMOUS. How is it that these issues persist? Why do some things end up being so inefficient, unintuitive, or clunky? Why do I catch myself saying “oh my dear fucking lord” under my breath so often when I use tech?

Are there no employees who check forums? Does the architecture become so huge and messy that something seemingly simple is actually super hard to fix? Do these companies not have teams that test this stuff?

Why is it so pervasive? And why does some of it seem to be ignored for literal years? Sometimes even a decade!

Is it all due to enshittification? Do they trap us in as users and then stop giving a shit? Or is there more to it than that?

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[–] shalafi@lemmy.world 3 points 1 month ago (2 children)

This is what you get when humans try to work beyond our monkeysphere. It's not "capitalism" or "greed" or any other such childish ideas. Groups that large cannot be efficient.

https://www.cracked.com/article_14990_what-monkeysphere.html

The article is so old the formatting is all jacked, but you can get the jist of it easily enough.

[–] AdNecrias@lemmy.pt 7 points 1 month ago

But the trick is having layers of monkey spheres! The ceo monkey has 20 directors below it and each of those has 20 people leading people so it all reports up and gets lost but is "good enough".

[–] trashgirlfriend@lemmy.world 4 points 1 month ago

except capitalism incentivises top down organizations that lead to those problems?