While I'm never excited about these general uses, it seems like they did a reasonably good job with this experiment. Hopefully other Dept's don't just loosely 'throw it in'...

Some tidbits:

The AI operated on a fixed dataset. It did not collect information, nor did it tap into the main client record systems, so privacy risks were low.

It did not learn from the queries staff made or the information they used with it, and did not add that information to its learning banks, the reports said.

The two tests - first with 25 staff, then with 300 - found that along with boosts to service came gains in employee wellbeing, such as helping people with ADHD or poor hearing focus more in meetings, or those with dyslexia to revise content.