this post was submitted on 19 Sep 2024
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The whole shipping, returns, and reliability experience for Lenovo was rather bad for me (Lenovo Canada). My Legion shipped with a faulty motherboard and faulty power supply. Bought in Canada, but I work in China. International warranty didn't cover China so I paid for replacement power supply out of pocket. Then multiple usb keys were fried before I figured out it was my laptop. Back in Canada they fixed it, but jerked me around on the turnaround time. Overall bad customer service, shipped a lemon. It was cheap for the specs though.
Oof that sounds rough. Maybe the EU custumer service is run different. I never had any major issues with all the lenovos i used or set up for other people. Thinkpads and legions alike. But when i did have a family member break something, it was repaired (not replaced) in a matter of a few weeks without any warranty hassle.
But generally the quality of all things lenovo has definitely gone done in recent years for sure. I would recommend framework but those are not cheap and not really for gaming.
Agreed that it likely depends on the region it was bought in. For most businesses and government services I have found the quality of customer service has dropped through the floor in North America as compared to 20 years ago. I worked in customer service for years and it's always been a horrible job. But it can be made better or worse by how the department is managed.
Lenovo Canada's customer service, shipping, and possibly quality control teams appear to be overworked because the result is slipshod work, ignoring the customer, and general incompetence. Again, I worked in the field and don't blame the individuals.
They are trading on their good name, and eroding it at the same time. Glad to hear it's better in Europe.