It is something else to have to explain to seasoned techs that if they aren't parsing the issue as a people problem or a technical problem right off the bat, they are going to end up wasting a lot of time. Like how did you not come to this a long time ago? You can't fix people problems.

I mean, it's a lot more fun for him to clean off the "gooch" that's found in these nasty computers, and entertain us in the process.

This is why I absolutely love this guy.

The greatest technician that's ever lived