this post was submitted on 31 Jul 2023
225 points (87.4% liked)
Showerthoughts
29728 readers
1024 users here now
A "Showerthought" is a simple term used to describe the thoughts that pop into your head while you're doing everyday things like taking a shower, driving, or just daydreaming. A showerthought should offer a unique perspective on an ordinary part of life.
Rules
- All posts must be showerthoughts
- The entire showerthought must be in the title
- Avoid politics
- NEW RULE as of 5 Nov 2024, trying it out
- Political posts often end up being circle jerks (not offering unique perspective) or enflaming (too much work for mods).
- Try c/politicaldiscussion, volunteer as a mod here, or start your own community.
- Posts must be original/unique
- Adhere to Lemmy's Code of Conduct-----
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
The whole saying is actually “The customer is always right, in matters of taste.”
This is the correct answer. All of the other explanations are dancing around this: no matter what YOU think of a particular product, if a customer is willing to buy it then YOUR opinion must be the wrong one.
I think OPs point was the exact opposite. They give three examples where "matters of taste" are narratives guided by boardroom profit in the last twenty years rather than actual consumer preference.
People didn't want bigger cars. Corporations made bigger cars to circumvent American fuel efficiency regulations (because it's cheaper to circumvent a law than it is to make a more efficient engine), and convinced consumers bigger is better. Size difference between the #1 selling truck in 1950 and 1990 is nothing compared to the difference between pre-CAFE and present day.
People don't want huge, fattening meals when they go out. It's cheaper for companies to give "more", "saltier", and "fattier" meals than it is to create "tastier" ones, and for the most part we've been hoodwinked again. I'm talking about the "buy one for here get one free to take home" promotions at Applebee's.
People have been convinced owning a home is "the American dream". Construction companies have found they can put a 2800sqft house on a .25 acre plot just as easily as they can a 1400sqft house, so that's all they build. "Starter homes" aren't as profitable as they used to be, so the companies are banking on the narrative they've created to force people out of apartments and into gigantic houses because it's the "American dream".
Breaking free of the brainwashing is great but then you're just PIMO the hellscape
Indeed. But it somehow morphed into "customers can abuse and harass staff at customer service jobs"
TBF, nobody unironically uses "the customer is always right", other than entitled boomers who want to speak to the manager...
Inevitably the manager turns out to be some kid who isn't any other than the staff member, and has no more authority anyway because the real powers that be are all in corporate offices.
The manager only has any real power if the business is privately owned not a branch of some megacorp.
Hey, as that former low-level supervisor kid, I resemble that remark!
I thought it was “in matters of paste”
Do you have a source for this? I have tried to search for it but haven't found anything, I'm starting to suspect that it is apocryphal.
TIL
No it’s not. The original coined saying is, “The customer is always right.” “In matters of taste” was added much later to try to temper the idiocy, and has never really widely caught on.