United Kingdom
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Sounds like the foam is the issue, which may be down to the shade tree handy man they hired being unlicensed or uninsured to perform insulating. If a person isn't a dedicated HVAC worker who has day-to-day experience with insulation types and how to properly apply them, then the work may be causing more harm than good.
If the insurance and mortgage companies have a list of guidelines needed for insulation installation, it makes sense that folks need to follow them to continue using their services. Spraying any old foam into nooks and crannies is a fine way of hiding problems.