this post was submitted on 20 Jun 2023
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Reddit Migration

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[rant] Why is this so hard for people? (kbin.social)
submitted 1 year ago by McBinary@kbin.social to c/RedditMigration@kbin.social
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Can I just rant a little to you all?

I've tried numerous times to help people from reddit set up an account and get started on Kbin (and lemmy), but 4 out of 5 times people can't seem to grasp the concept of registering an account and starting to use this platform. Even breaking it down into 2 steps, with direct links... They get angry, and then ragequit their attempt in a huff saying how it's too fucking complicated and it will never take off because it's so hard.

Ok, I get that the fediverse is complicated if you think deeply about all the interconnectivity and federation etc, but there is no reason you even have to think about any of it to create an account and get started. Like, at all.

It reminds me so much of my 70/y old mother-in-law not immediately knowing how to work a tv remote and shoving it at me after 1.5 seconds saying "here, I can't figure this out". When in reality all she had to do was press the fucking big red button...

I'm just so frustrated with people's complete lack of ability to help themselves.

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[–] 14th_cylon@lemm.ee 0 points 1 year ago (1 children)

Ok, I get that the fediverse is complicated if you think deeply about all the interconnectivity and federation etc, but there is no reason you even have to think about any of it

you must be kidding. there is no reason to think about that?

to find communities/magazines you have to use some 3rd party tools (you may be lucky and see something in the "all" feed, but that is not guaranteed), then when you find it, you can't just click subscribe, you have to grab the url, go back to another tab where you are logged into your instance and subscribe by manually constructing the url, or pasting the url somewhere (maybe, haven't tried that way).

don't take me wrong, i am fan of open source, which is why i am here, but if you don't see how this is complicated for average non-tech-savy user, then i am not sure what to tell you.

[–] Otome-chan@kbin.social 0 points 1 year ago

I don't see how it's hard for a non-tech-savvy user to use. The actual usage is near-identical to reddit. Pretty much the only hurdle in that regard is trying to subscribe to magazines on other instances that haven't been synced yet. Other than that? It works the same as reddit. If you think kbin is too hard, how tf were you using reddit?

[–] Shortcake@kbin.social 0 points 1 year ago (1 children)

Do you want those people who can't even make an account here anyway? Lol
In all seriousness, SSO is a thing and maybe the devs are already looking into it. Google, Facebook. Git, and more all have ways to sign in to services for you. I wouldn't vote to use them given the ideals of why people are moving to these platforms, but if someone wants to use their apple account to sign in here and that makes it easy for them. I'd be happy for it's implementation.

[–] McBinary@kbin.social 0 points 1 year ago (1 children)

I guess that is the silver-lining, we can weed out people that wouldn't be able to contribute anyway. It's just maddening that there are even people like that out there. I kind of gave up on helping people bridge the gap from reddit to here.

[–] Shortcake@kbin.social 0 points 1 year ago

I think the basics of posting a few links and then leaving it at that is good enough. Eventually it will get easier and we will get more users, best to not overload the servers now anyway

[–] Zednix@lemmy.ca 0 points 1 year ago (2 children)

It is confusing. Simple as. I have an account on lemmy dot ca, but I don't understand how to view or participate in kbin content so I just don't

[–] sdcSpade@kbin.social 0 points 1 year ago (1 children)

The funny part is, you're viewing and participating in kbin content right here. This is a thread posted to kbin. My reply will look to you as if it was made in lemmy, but it's not. I have a kbin account, and that's the magic at work.

[–] crib@kbin.social 0 points 1 year ago (1 children)

The best analogy I heard so far is email; everyone gets that you can send an email from gmail to outlook. We are just not used to that websites can interconnect with each other but give it some time and it will be second nature to people

[–] MudMan@kbin.social 0 points 1 year ago (1 children)

Please stop with the email analogy. It really doesn't help with anything. You send emails to an email address, people don't think of the back end of that process at all and can't make an analogy to social media where posts just... go out into the ether.

The only reason this is confusing is that tech-heads in these services can't shut up about federation despite federation being largely irrelevant to the experience. The fact that the poster above didn't even notice that the interaction is happening cross-service but still was confused about how to interact cross-service tells you that the way to help people get over how "hard" understanding federation is would be to shut up about it.

I mean, that won't help with people not being willing to just make an account on a place at all, but yeah, everybody is so pleased about the interoperability thing that they make the day-to-day use of federated services seem a lot more convoluted than it is in practice.

[–] Nadya@kbin.social 0 points 1 year ago

I actually agree. Nobody explains DNS to people trying to understand how mail works. They don't need to understand MX records, SPF records, DMARC, DKIM, or anything. All they need to know is sign up and how to use the To: field to start sending emails. Hell - you don't even need to and probably don't want to explain the purpose of the CC or BCC fields at this point either.

If a user is trying to actually understand the underlying technology then the email analogy can be a first introduction. But if someone is technical enough to be trying to learn it's better to just teach them about ActivityPub.

[–] CynAq@kbin.social 0 points 1 year ago (1 children)

You are literally participating in kbin content right now, commenting on a thread on a kbin magazine posted by a user registered to kbin.

[–] CheshireSnake@iusearchlinux.fyi 1 points 1 year ago (1 children)

Tbf, I think that underlines what he was saying. He has no idea where he is, or that he is already participating kbin.

Compare that to reddit, and it's more complicated.

[–] CynAq@kbin.social 0 points 1 year ago (1 children)

It also underlines what the OP is saying. The average user doesn't need to do anything or think about anything special to use the platform. Simply making an account and interacting with whatever is on front of you will work.

It's only complicated if you're constantly comparing it to reddit in your head and trying to recreate the exact experience here.

[–] CheshireSnake@iusearchlinux.fyi 0 points 1 year ago* (last edited 1 year ago) (1 children)

Not always. There are the defederated instances, for example. Sometimes things break like lemmy.ml and people are having issues subscribing to communities (it's apparently just a visual bug, but still). There have been tons of questions about the Fediverse from people who just got here. Kbin, for example, was not federating properly for a while before and we on lemmy could not see any posts on it. That can matter if a specific community is on an instance not accessible to a user for one reason or another.

Edit: I'm not criticizing the Fediverse, but it still has issues to be addressed. It's pretty young relative to big social media sites like FB, reddit, etc so growing pains are to be expected. But we do need to acknowledge the issues if we hope to fix them later on.

[–] CynAq@kbin.social 0 points 1 year ago (1 children)

Yes but that's only relevant if you're aware of a specific community on a specific instance and expect to be interacting with it on purpose.

It's completely irrelevant if someone just gives you the name of an instance, tells you to make an account on it and start using. You'll be perfectly fine reading and commenting whatever's in your feed.

The only way this breaks is if you're in an instance that is too small to have local traffic while having technical difficulties with federation. If the instance is active enough or it's federating normally, someone completely unaware of the concept of federation will be perfectly fine as long as they understand the interface.

[–] EatALime@kbin.social 1 points 1 year ago

They'll be fine until someone recommends a community on another instance complete with link and suddenly the user is logged out, can't subscribe to that community, and when they try to log back in by clicking the login link on the page, it says account not found.

For this reason, there is a need for at least a little bit of understanding about how federation works.