this post was submitted on 19 Jul 2024
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All our servers and company laptops went down at pretty much the same time. Laptops have been bootlooping to blue screen of death. It's all very exciting, personally, as someone not responsible for fixing it.

Apparently caused by a bad CrowdStrike update.

Edit: now being told we (who almost all generally work from home) need to come into the office Monday as they can only apply the fix in-person. We'll see if that changes over the weekend...

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[–] kadotux@sopuli.xyz 102 points 3 months ago* (last edited 3 months ago) (28 children)

Here's the fix: (or rather workaround, released by CrowdStrike) 1)Boot to safe mode/recovery 2)Go to C:\Windows\System32\drivers\CrowdStrike 3)Delete the file matching "C-00000291*.sys" 4)Boot the system normally

[–] StV2@lemmy.world 60 points 3 months ago (19 children)

It's disappointing that the fix is so easy to perform and yet it'll almost certainly keep a lot of infrastructure down for hours because a majority of people seem too scared to try to fix anything on their own machine (or aren't trusted to so they can't even if they know how)

[–] r00ty@kbin.life 15 points 3 months ago (1 children)

It might not even be that. A lot of places have many servers (and even more virtual servers) running crowdstrike. Some places also seem to have it on endpoints too.

That's a lot of machines to manually fix.

[–] StV2@lemmy.world 1 points 3 months ago

That is unfortunate but also leads me to a different question

Why do people like windows server? I've had to use it a couple of times for work and although it's certainly better than just using the desktop windows it's so heavy compared to running something like Debian

In our case, the fact we were using windows server actually made it a worse experience for customers aswell because the hardware was not up to it (because budget constraints) so it just chugged and slowed down everything making it a terrible experience for everyone involved (not to mention how often it'd have to be rebooted because a service wouldn't restart)

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