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Arizona accuses Amazon of being a monopoly and deceiving consumers with “dark patterns” (www.theverge.com)

submitted 6 months ago by ForgottenFlux@lemmy.world to c/technology@lemmy.world

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Arizona's Attorney General, Kris Mayes, filed two lawsuits against Amazon on Wednesday for allegedly engaging in deceptive business practices and maintaining monopoly status. The first lawsuit accuses the company of using dark patterns to keep users from canceling their Amazon Prime subscriptions, violating Arizona's Consumer Fraud Act. This is similar to a complaint filed by the Federal Trade Commission (FTC) against Amazon in June.
The second lawsuit alleges that Amazon unfairly maintains its monopoly status through agreements with third-party sellers that restrict them from offering lower prices off of the platform than they do on Amazon, violating Arizona's Uniform State Antitrust Act. This practice has also been targeted by other state attorneys general in cases filed against Amazon.
Additionally, the lawsuit accuses Amazon's Buy Box algorithm of being biased towards first-party retail offers or sellers who participate in Fulfillment By Amazon, leading consumers to overpay for items that are available at lower prices from other sellers on Amazon. This aspect is also reflected in the FTC's recent antitrust lawsuit against Amazon, which has been joined by more than a dozen state attorneys general.
Arizona seeks to stop Amazon from engaging in these allegedly deceptive and anticompetitive practices and award civil penalties and disgorgement of ill-gotten gains.

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[–] dogslayeggs@lemmy.world 2 points 6 months ago* (last edited 6 months ago) (12 children)

I hate Amazon probably more than most people in the world and have been boycotting them since roughly 1999, but... "dark patterns???"

EDIT: TIL a new term, and it refers to something I have hated for years.

[–] eleitl@lemmy.ml 12 points 6 months ago (1 children)

If you haven't noticed, you've been not paying attention. I canceled Prime a while ago and they try very hard to get you back. And they try to sneak on you billed expedited shipping when over minimum gratis shipping quota. Dark patterns galore.

It would be a major pain for me to boycott them completely so I don't, yet.

[–] dogslayeggs@lemmy.world 6 points 6 months ago (1 children)

I've been boycotting Amazon since 1999, so no I haven't been paying attention.

[–] eleitl@lemmy.ml 3 points 6 months ago* (last edited 6 months ago)

Ok, if you don't use their web site you won't see the UX dark patterns. Trust us, they there and fit with the overall garbagefication theme. Annoys the living shit out of me. At least no more Prime Video UI and ad trainwreck.

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