this post was submitted on 17 Jul 2023
2047 points (97.2% liked)
Mastodon
5257 readers
1 users here now
Decentralised and open source social network.
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
As someone who worked in IT support at a university and later as a sys admin: I believe MOST people (including young people) can not use the internet or a computer when it goes beyond installing and using a (popular) app from the App Store.
Many people can not, for example, look up a program via search engine, go to its website, find and click the correct download link and then install the program. Many people don’t even use websites anymore, they only use applications.
Their voices are missing online simply because they are basically tech illiterate. And I think that is a huge problem.
I'm sure it's not lack of technical skill it's a mental block, I've helped so many people set up software that is literally clicking ok a dozen times then they're like 'oh let me print this, hang on I need to compile a firmware update and flash it using a telegraph key...' big brands have the shittiest software, but people feel they should be able to understand because it's professional but something like an open source federated social network is nerd stuff so they feel the the shouldn't be able to.
Case in point, I installed MPV on a friends laptop because VLC wouldn't play the file without crashing, the install process is super simple but they have green on black hacker terminal output instead of a process bar and you type Y when prompted instead of clicking yes -- it gave her anxiety just watching me do it, said maybe we should try uninstalling VLC and reinstalling instead... Of course mpv played the video flawlessly and used less CPU and ram doing so which warmed her to it. There's no way she couldn't have understood everything and done it herself but the fact it's not as corporate as VLC would have written it off (and wow that's a crazy thing to say, I love that there's so much great open source software that VLC is middle of the road)
Definitely, some people have some weird kind of anxiety when it comes to this. I think in many cases they believe they aren't intelligent enough to get it and that only really intelligent people can understand these things.
It is the same in math. It has this aura of being super out there. And, let's be honest, it seems like some people in tech fields try to uphold that notion.
I try so hard to show people how to do things themselves when they ask me to help them with various tech......whatever, and almost universally get told "no."
Magic rectangle take me to Facebook, if it doesn't I need someone to make the magic rectangle take me to Facebook, and I refuse to understand it any further.